Services
A. Application for New Service Connection
Schedule of Availability of Service
Monday to Friday, except holidays (8 AM to 5 PM, no noon break)
Who may avail of the service?
Any person within the area of responsibility of Polanco Water District without an existing service connection
What are the Requirements?
- Proof of ownership of land, which can be any of the following:
- Land title (photocopy)
- Building permit (photocopy)
- Certificate of residency from barangay
- Electric bill
- Deed of sale (photocopy)
- Photocopy of 1 Valid ID or recent Community Tax Certificate
- Lease of Contract Agreement (photocopy)
- Installation fee (PHP4,000)
Typical Duration:
- For installation: Maximum of 2 days, provided the applicant already has in-house piping
- For application: 10 minutes
| Step | Client | District | Typical Duration | Person in Charge | Fees | Forms |
| 1 | Fill out application form and submit requirements | Conduct a short interview with applicant | 5 minutes | Customer Service Assistant | – | Application for New Service Form |
| 2 | Pay the installation fee | Receive payment and issue official receipt | 2 minutes | Cashier | P4,000 | – |
| 3 | Prepare in-house piping (Subsequent activities will not proceed until in-house piping is ready for tapping) | – | – | – | – | – |
| 4 | Notify the District that in-house piping is ready | Issue job order | 2 minutes | Customer Service Assistant | – | – |
| 5 | Wait for service to be rendered | Assign personnel for on-site inspection Render Installation Work | 1 to 2 working days | General Manager Plumber | – | – |
B. Application for Transfer of Service Connection
Schedule of Availability of Service
Monday to Friday, except holidays (8 AM to 5 PM, no noon break)
Who may avail of the service?
Any person within the area of responsibility of Polanco Water District with an existing service connection
What are the Requirements?
- Proof of ownership of land, which can be any of the following:
- Land title (photocopy)
- Building permit (photocopy)
- Certificate of residency from barangay
- Electric bill
- Deed of sale (photocopy)
- Lease of Contract Agreement (photocopy)
- Photocopy of 1 Valid ID or recent Community Tax Certificate
- Transfer fee (PHP300)
Typical Duration: 10 minutes
| Step | Client | District | Typical Duration | Person in Charge | Fees | Forms |
| 1 | Fill out application form and submit requirements | Conduct a short interview with applicant | 5 minutes | Customer Service Assistant | – | Application for Transfer of Service Connection |
| 2 | Pay the transfer fee | Receive payment and issue official receipt | 2 minutes | Cashier | P300 | – |
| 3 | Prepare in-house piping (Subsequent activities will not proceed until in-house piping is ready for tapping) | – | – | – | – | – |
| 4 | Notify the District that in-house piping is ready | Issue job order | 2 minutes | Customer Service Assistant | – | – |
| 5 | Wait for service to be rendered | Assign personnel for on-site inspection Render Installation Work | 1 to 2 working days | General Manager Plumber | – | – |
C. Acceptance of Payment for Water Bills
Schedule of Availability of Service
Monday to Friday, except holidays (8 AM to 5 PM, no noon break)
Who may avail of the service?
Any person or representative who wishes to pay for goods and services rendered or about to be rendered
What are the Requirements?
Any one of the following:
- Billing Notice
- Statement of Account
- Account Number
- Complete Account Name
- Application Form
Typical Duration: 2 minutes per payor
| Step | Client | District | Typical Duration | Person in Charge | Fees | Forms |
| 1 | Fall in line (first come, first served basis) | Ensure an orderly line | Varies, depending on number of customers | Security Guard on Duty | – | – |
| 2 | Pay the required amount | Issue corresponding official receipt | 2 minutes | Teller | Depends on service/bill | – |
D. Receiving of Complaints or Requests
Schedule of Availability of Service
Monday to Friday, except holidays (8 AM to 5 PM, no noon break)
Who may avail of the service?
Only concessionaires of the Polanco WD (owner or authorized representative)
What are the Requirements?
Account number or complete name of account holder
Typical Duration:
- For filing the complaint: 5 minutes
- For addressing the complaint: Varies, depending on the nature of the complaint
| Step | Client | District | Typical Duration | Person in Charge | Fees | Forms |
| 1 | File request or complaint | Record the complaint in the log book and issue a service request | 5 minutes | Customer Service Representative | – | Service request form |
| 2 | Wait for request or complaint to be addressed | Delegate tasks to personnel Perform service required | Depends on request or complaint | General Manager Plumbers | – | – |
E. Voluntary Disconnection of Service Connection
Schedule of Availability of Service
1st to 15th of every month, Monday to Friday, except holidays (8 AM to 5 PM, no noon break)
Who may avail of the service?
Any person within the area of responsibility of Polanco Water District with an existing service connection
What are the Requirements?
Name of account holder or account number
Typical Duration:
For application: 5 minutes
For disconnection: Maximum of 2 working days
| Step | Client | District | Typical Duration | Person in Charge | Fees | Forms |
| 1 | Fills out Disconnection form | Provide order payment | 5 minutes | Customer Service Assistant | – | Disconnection Form |
| 2 | Pay disconnection fee | Issue official receipt | Maximum of 2 working days | Cashier | 50 | – |
F. Reconnection of Service Connection
Schedule of Availability of Service
Monday to Friday, except holidays (8 AM to 5 PM, no noon break)
Who may avail of the service?
Any person within the area of responsibility of Polanco Water District with a disconnected service connection
What are the Requirements?
Any of the following:
- Billing Notice
- Statement of Account
- Account Number
- Complete Account Name
- Fill out application form
- Pay all outstanding obligations – reconnection fee (P225)
- Reconnection – next day
Typical Duration:
For application: 7 minutes
For reconnection: 1 working day
| Step | Client | District | Typical Duration | Person in Charge | Fees | Forms |
| 1 | Fill out reconnection form | Issue order payment | 5 minutes | Customer Service Assistant | – | Reconnection form |
| 2 | Pay reconnection fee | Issue official receipt | 2 minutes | Cashier | 225 | – |
| 3 | Wait for reconnection | Delegate tasks to personnel Perform reconnection | 1 working day | General Manager Plumber | – | – |